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Virtual Receptionist / Appointment Setter (JOB ID:VIPCSA)
<p>** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:</p> <p><a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0" target="_blank" data-faitracker-click-bind="true">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0<br><br></a>C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.<br><br></p> <h3><strong>Job Title: Virtual Receptionist / Appointment Setter [$1000/month]</strong></h3> <p><strong>Location:</strong> Remote (Work From Home)<br><strong>Schedule:</strong> Monday to Friday, 8:00 AM – 5:00 PM PST (Los Angeles)<br><strong>Hours:</strong> 9-hour shift (includes 1-hour lunch and two 15-minute breaks)</p> <p><strong>About Us</strong></p> <p>We are a <strong>U.S.-based virtual receptionist company</strong> specializing in providing professional front-line communication and administrative support for businesses in the <strong>home services industry</strong> — including cleaning services, electricians, plumbers, landscapers, and more.</p> <p>We pride ourselves on delivering exceptional customer experiences and seamless support, helping our clients stay organized, responsive, and focused on growing their business.</p> <p><strong>Position Overview</strong></p> <p>We’re seeking <strong>skilled, detail-oriented, and customer-focused Virtual Receptionists / Appointment Setters</strong> to manage inbound and outbound calls, handle customer inquiries, and schedule appointments on behalf of our clients.</p> <p>In this role, you’ll represent our clients with professionalism, accuracy, and warmth — acting as an extension of their in-office team. You will also play a proactive role in following up with leads and setting appointments to help increase our clients’ business growth.</p> <p>Training will be provided to ensure you’re fully equipped with the knowledge, tools, and client-specific guidelines to succeed.</p> <p><strong>Key Responsibilities</strong></p> <ul><li>Answer <strong>inbound calls</strong> in a friendly, professional, and efficient manner.</li><li>Conduct <strong>outbound calls</strong> to follow up with leads, confirm appointments, or reschedule bookings.</li><li>Use client-provided <strong>scripts and CRM systems</strong> to manage customer interactions accurately.</li><li><strong>Schedule appointments</strong> using client CRMs or scheduling tools (e.g., Jobber, Housecall Pro, etc.).</li><li>Gather and record all relevant customer information, including contact details, service needs, and call outcomes.</li><li>Write and send clear, concise, and accurate call summaries immediately after each call.</li><li>Maintain detailed records of communication to ensure smooth coordination between clients and their customers.</li><li>Collaborate and communicate directly with clients as needed for updates, clarifications, or feedback.</li><li>Ensure that all calls and messages reflect a professional, courteous, and service-oriented tone.<br><br></li></ul> <p><strong>Qualifications & Requirements</strong></p> <p><strong>Experience:</strong></p> <ul><li>Previous experience in customer service, appointment setting, or BPO/call center roles is highly preferred.</li><li>Experience in the home services industry is a plus.<br><br></li></ul> <p><strong>Skills:</strong></p> <ul><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail — accuracy is critical when taking notes or booking appointments.</li><li>Ability to multitask (taking notes while speaking, managing CRMs, sending follow-ups).</li><li>Tech-savvy and comfortable using multiple platforms and tools.</li><li>Self-motivated, dependable, and professional at all times.<br><br></li></ul> <p><strong>Technical Requirements:</strong></p> <ul><li>Internet speed of at least 40 Mbps.</li><li>Computer with Intel i3 processor or higher and 8GB RAM.</li><li>Backup power source and secondary internet connection to ensure reliability.<br><br></li></ul> <p><strong>Perks & Benefits</strong></p> <ul><li>Competitive pay</li><li>Remote work flexibility<br>Paid time off after 3 months of employment</li><li>Ongoing training and development</li><li>Supportive and collaborative work culture<br><br>#LI-NC1</li></ul>