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Support Services Manager (Environmental Administration)
Works under the direction of an assigned Administrator. Directs and manages various staff support functions. Supervises, coordinates, and reviews the work of staff assigned to handle customer inquiries and complaints and various record-keeping functions. Formulates and implements office procedures for handling purchasing functions, customer complaints, on-the-job injury claims, and other administrative office tasks. Mediates/resolves elevated citizen and vendor concerns. Confers with management and supervisory personnel regarding service issue resolution. Prepares the service center operating and CIP budget. Provides budgetary oversight of expenditures and revenue. Provides recommendations, within established limits, regarding the transfer of funds within accounts. Prepares and/or supervises the preparation of purchasing documents to ensure the best price reflecting the quality, quantity, and specifications required. Checks and approves invoices for payment. Provides research for and preparation of contracts and amendments. Administers contracts. Monitors contract compliance and recommends corrective action. Confers with vendors to obtain product information. Prepares bid documents, analyzes quotations, and recommends selection of supplier. Travels to various locations throughout the City to determine computer hardware and software needs and assists users with computer problems. Coordinates with Information Systems the installation of new computer systems or the modification of existing systems. Conducts research to assist management in identifying and solving various operational problems. Compiles regular and special statistical reports and prepares charts, graphs, and other various presentation materials for management.<br><br><strong>Other Functions<br><br></strong><ul><li> Performs additional functions (essential or otherwise) which may be assigned.<br><br></li></ul>TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly verbally and in writing. Requires the ability to operate general office equipment such as a personal computer and telephone.<br><br>TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Frequent travel to other site locations throughout the city will be required.<br><br>MINIMUM OUALIFICATIONS: Bachelors degree in Business Administration, Finance, Accounting or closely related field and five (5) years of administrative functions including budget preparation, purchasing, and administering contracts with three (3) of the five (5) years in a supervisory capacity; or any combination of experience and training which enables one to perform the essential job functions. Must possess a valid driver's license.<br><br>The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City Charter requires that City Employees, with the EXECEPTION of “first responders”, must establish residence within Shelby County within six (6) months from their date of Employment. Proof of residence will be required at the time of hire. As defined by Tennessee House Bill 105, "first responder means paid, full-time law enforcement officers, firefighters, and emergency medical personnel and dispatchers of law enforcement, fire and emergency medical service departments."<br><br>The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov.<br><br>Division: Public Works<br><br>Additional Information<br><br><ul><li> Posting Date: Nov 13, 2025 <br><br></li></ul><strong>Compensation<br><br></strong><ul><li> Minimum Salary: US Dollar (USD) 51,321.4 </li><li> Maximum Salary : US Dollar (USD) 78,520 </li><li> Pay Basis: Yearly</li></ul>
