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Restaurant Manager JFK Airport
Restaurant Manager
Location: JFK International Airport – Terminal 8
Company: MERA Corporation
About MERA Corporation
MERA Corporation operates a diverse portfolio of food and beverage venues across international airports, delivering fast, consistent, and quality-driven dining experiences for travelers on the go. As we expand our presence at JFK Terminal 8 with quick-service restaurants (QSR), we are seeking an energetic and operationally focused Restaurant Manager
lead one of our high-volume QSR locations.
Position Overview
The Restaurant Managerr is responsible for overseeing the day-to-day operations of a fast-paced quick-service restaurant within the airport environment. This role emphasizes team leadership, operational efficiency, customer service excellence, and compliance with all airport and brand standards. The ideal candidate thrives in a fast-moving setting, has a strong grasp of QSR operations, and can lead a team to deliver speedy service while maintaining quality and safety.
Key Responsibilities
Team Leadership & Staff Development
- Lead, train, and motivate a team of supervisors, leads, and front-line staff to meet service, speed, and quality standards.
- Create/execute training schedule ensuring all staff are properly prepared for their role.
- Schedule, coach, and manage performance to support team retention and advancement.
- Foster a fast-paced, team-oriented culture focused on delivering great customer service efficiently.
Operational Execution
- Manage all aspects of Restaurant operations including speed of service, food quality, cleanliness, and cash handling.
- Ensure all staff adhere to food prep, portioning, and presentation standards set by MERA and franchise/brand guidelines.
- Maintain optimal staffing levels and shift coverage to meet fluctuating passenger traffic throughout the day.
- Manage and navigate any challenges in a union staff environment
Financial Accountability
- Monitor labor costs, food costs, and inventory to achieve financial targets.
- Complete daily/weekly financial reporting and communicate results to Operations and Terminal Managers.
- Execute promotions and upselling strategies to boost sales and improve check averages.
Customer Experience
- Champion friendly, fast, and accurate service at all touchpoints.
- Resolve customer concerns on the spot and implement service recovery strategies.
- Ensure that all team members uphold a clean, welcoming, and professional appearance and demeanor.
Compliance, Safety & Cleanliness
- Enforce health, safety, sanitation, and security protocols in compliance with JFK airport and NYC Health Department standards.
- Conduct regular audits and maintain readiness for inspections.
- Ensure compliance with all brand and franchise operating procedures and standards.
Work Schedule
Our QSR units operate from 3:00 AM until the last flight (typically between 10:00 PM–12:00 AM, subject to change). The Unit Manager must have open availability, including early mornings, evenings, weekends, and holidays. This position requires a rotating schedule across various shifts.
Qualifications
- Minimum 2 years of Restaurant high-volume food service management experience required.
- Strong leadership and communication skills, with the ability to manage a diverse hourly workforce.
- Proven experience managing labor, food cost, and operational performance in a fast-paced environment.
- Comfortable working with POS systems, scheduling tools, and inventory systems.
- Strong organizational and multitasking abilities.
- Ability to pass a 10-year FBI background check for airport security clearance.
- ServSafe certification preferred or willingness to obtain within 30 days of hire.
- Able to lift up to 50 lbs and remain standing/walking for 9–10 hour shifts.
- High school diploma or GED required; degree in Hospitality or Business is a plus.
Compensation & Benefits
- Bonus Structure: Quarterly performance-based bonuses
- Meals: Complimentary shift meals and discounts at other airport food & retail locations
- Benefits: Medical, dental, and vision coverage available from day one
- Paid Time Off: Generous PTO and paid training
- Career Growth: Opportunities for advancement within JFK Terminal 8 and other MERA locations
Join MERA at JFK Terminal 8 and lead a team that keeps travelers moving with quality, speed, and service.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Tipo de puesto: Tiempo completo
Sueldo: $55, $65,000.00 al año
Beneficios:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Lugar de trabajo: Empleo presencial
