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[Remote] Weekend Customer Love Associate (Remote - TX Based, Part-Time)
Note: The job is a remote job and is open to candidates in USA. Reformation is a global brand committed to sustainable fashion, aiming to be Climate Positive by 2025. The Weekend Customer Love Associate will engage with customers to create a unique shopping experience, meet sales goals, and act as a brand ambassador while promoting sustainability.
Responsibilities
- Consistently meet and exceed sales goals.
- Assist in clientele generation through customer engagement.
- Contribute to an in-store experience for customers that both surprises and delights them.
- Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
- Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
- Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
- Understand the need for consistent inventory accuracy and controls in store.
- Contribute to Loss Prevention in all areas of the business.
- Uphold time and attendance policy.
- Ensure the selling floor reflects the brand and concept standards at all times.
- Share your deep knowledge about our product with genuine enthusiasm.
- Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
- Help ensure that the store environment is inspiring and our product is easily accessible.
- Understand the core values and culture of Reformation and reflect these in all efforts.
- Maintain and uphold a professional, healthy, and productive work environment.
Skills
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities.
- Driven approach to take on new challenges with the self-motivation for your work and career.
- Available to work a minimum of 20 hours per week.
- Available to work a minimum of 3 days per week, weekends included.
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).
Company Overview
