Crisis Line Advocate

<p><span style="font-weight: bold">Job Summary</span></p> <p>The Crisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through the Northeast Iowa (Region 3).</p> <p><br></p> <p><span style="font-weight: bold">Key Roles & Responsibilities</span></p> <p>Victim Advocacy     |     Crisis Counseling     |     Information & Referral    |     Assessment of Service Needs     |</p> <p>    Data & Documentation</p> <p><br></p> <p><span style="font-weight: bold">Work Hours</span></p> <p>Weekdays- 5:00pm-10:00pm</p> <p>Weekends- 2:00pm-10:00pm</p> <p>These hours will be shared as this is a part-time position.</p> <p><br></p> <p><span style="font-weight: bold"><span>What You Will Do:</span></span></p> <ul> <li>Identify and pursue safe alternatives to hotel stays whenever possible.</li> <li>Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line. </li> <li>Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence. </li> <li>Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House. </li> <li>Comply with data tracking and documentation requirements.</li> <li>Works remote and provides virtual support.</li> </ul> <p> </p> <p> </p> <p><span style="font-weight: bold">How You Will Succeed:</span></p> <ul> <li>People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.</li> <li>Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.</li> <li>Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.</li> <li>Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.</li> <li>Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.</li> <li>Believe in our 10-year vision: Everyone has a home.</li> <li>Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.</li> <li>Understand the 6 components of the Entrepreneurial Operating System (EOS).</li> </ul> <p> </p> <p><span style="font-weight: bold">Job Qualification and Competencies:</span></p> <p> </p> <ul> <li>Must demonstrate ability to organize, prioritize and plan work to meet deadlines. </li> <li>Ensure confidentiality is in place for all people FOF serves. </li> <li>High School Graduate with a minimum of two years work experience.   </li> <li>Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.  </li> <li>Ability to pass state, federal, and child abuse background checks.  </li> </ul>

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